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It’s a typical story that we see in Russia. The Russian subsidiary of a multi-national company is struggling and they decide to change the top management. They bring in expats who experienced some level of success internationally. These expats come in with great motiva...

Communication in negotiation scenarios is the means by which negotiators achieve objectives, build relationships, and resolve disputes.

Communication becomes even more important when negotiating counterparts are from different cultures. The following question was posed...

July 20, 2017

French staff say KLM colleagues think only of money, while Dutch see Air France workers as aloof, report says.

A clash of national cultures and an inability to understand each other’s languages threatens to make the merged Air France-KLM group of airlines unmanageable,...

June 25, 2017

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. In this useful cross-cultural conflict negot...

June 10, 2017

During a visit to the Southern regions of India, my Swiss precision watch that accompanied me for years suddenly stopped working. I concluded that it couldn’t handle the Indian time perception and couldn’t adjust its approach, so it collapsed.

How is that possible? Time...

June 9, 2017

In 1982, a British Airways plane flew through a cloud of volcanic ash over Indonesia and lost power to its engines. The British pilot, Eric Moody, calmly informed the passengers: “Good evening again ladies and gentlemen, this is the captain here. We have a small proble...

IQ, EQ now CQ? As globalization has rendered the business environment more complex, dynamic, and competitive, the ability to function effectively in different cultural contexts, called Cultural Intelligence (CQ), has never been more important for organizations.

Cultural...

March 30, 2017

Procter & Gamble fue en sus inicios de expansión internacional, otro ejemplo de fiasco multi-cultural y de incapacidad para adaptarse a los diferentes mercados locales, de incompetencia cultural. La compañía decidió afrontar el mercado japonés en 1973 con trabajadores...

El caso Walmart es un ejemplo típico de lo importante que es conocer las diferencias culturales para la expansión de un negocio en un mercado extranjero.

Walmart es una cadena de tiendas minoristas de origen estadounidense con presencia en Gran Bretaña, Canadá, China, M...

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